Certificate III in Community Services
This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.
This level is appropriate for support workers, case workers and client contact officers and generally, these positions:
Have direct contact with clients
Identify presenting needs
Refer to appropriate services and support.
At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.
Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.
This qualification is available as a broad-based qualification or with a focus on either community services or community development work.