Certificate II in Customer Engagement


This qualification reflects the role of individuals who typically interact with customers under direct supervision and with limited authority to delegate.


Duties at this level would include working with multiple communication channels, receiving and responding to customer requests, and capturing data.


Job roles 

Possible job roles relevant to this qualification include customer contact assistants or operators.



After completing this training you may like to progress to a BSB30211 Certificate III in Customer Contact or a range of other Certificate III qualifications.


Entry Requirements

Joblink Plus currently only offers this qualification as a Traineeship. 

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