Certificate III in Customer Engagement


This qualification reflects the role of individuals who typically undertake complex customer interaction under supervision and with some authority to delegate.

Duties at this level would include working with multiple communication channels, receiving and responding to customer requests, handling customer complaints, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.


Job roles 

Possible job roles relevant to this qualification include:

  • customer contact agents or operators
  • customer services representatives
  • telesales representatives



After completing this training you may like to progress to a range of other Certificate IV qualifications from the Business Services Training Package.


Joblink Plus currently only offers this qualification as a Traineeship. 

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